Cancellation must be initiated by e-mail: firstname.lastname@example.org
Besides, for last minute cancellation (within 48 hours), please, phone your Tour Guide. Your guide's telephone no. is on your Confirmed Booking, sent to you by e-mail and also accessible from your Best Budapest Tour Guides account.
If you cancel 20 days or more before your tour: NO cancellation fee! You receive full deposit back. If full price has been payed, 100 % is back.
We will refund the amount paid less any non-recoverable upfront costs incurred by the Tour Guide on your behalf. These upfront costs represent out of pocket expenses of the Tour Guide for tickets, transportation deposits and other tour expenses. Please send a message to the Tour Guide to find out what, if any, these costs are.
If you cancel 19 to 10 days before your tour: Cancellation fee is 50 % of the tour price
If you cancel up to 9 days before your tour: Cancellation fee is 100 %.
In case you have only paid 20 % of the tour, we kindly ask you to pay the remaining amount, when you cancel the tour.
Exception: the entire deposit is fully refundable to the booker
- if Tour Guide does not show up without any notice, and no appropriate substitute takes over your tour
- in case of Force Majeure
Force Majeure includes impersonal events such as war, civil insurrection, strikes, volcanoes, weather, earthquake or natural disaster. For example, if you are on a ship and it is unable to dock for whatever reason, you are covered under this 'force majeure' provision.
If Tour Guide, due to illness or force majeur, cancels the tour, Best Budapest Tour Guides is responsible for appropriate replacement.
Best Budapest Tour Guides is not responsible for any incidental expenses related to the purchase, or cancellation of your tour, such as non-refundable flights, vaccinations, etc.